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Data privacy

Disclaimer : this is a translation of the french version of our document.
French law and the RGPD apply.

You can find the original version on

Personal data protection charter

In accordance with the European regulation 2016/679 of 27 April 2016 (known as the “General Data Protection Regulation” or RGPD)

This personal data protection charter (hereinafter: the “Charter”) describes the commitment of the CORDAGE GAUTIER – 9A rue JM HAUSSMANN 68000 COLMAR. site, published by Yannick ENTZMANN, as the data controller, with regard to respect for the privacy and protection of the personal data of its users. This Charter has been drawn up to enable you to become aware of the practices and conditions under which Cordage GAUTIER collects, uses and stores your personal data (hereinafter referred to as the “Data”).

You will find a description of the various Data that we may collect and process or that you may transmit to us when you access and/or use the site (the “Site”) on which our products are sold. The term “Site” refers only to the website.

Given the constant evolution of the laws and regulations concerning technology and the protection of personal data, it is likely that this Charter will be updated. If you are a user of the Site, you will be informed of its possible modifications by e-mail.

If any of the clauses of this Charter should be declared invalid or contrary to the regulations, it will be deemed unwritten but will not lead to the invalidity of the other clauses of this Charter.

The present Charter applies to the Data collected:

Via the simple navigation on the Site
Via emails exchanged between Cordage GAUTIER and you or any other electronic messaging tool
When you create a user account on the Site
When you place an order on the site
When you subscribe to the Newsletter of the Site (the “Newsletter”)

It does not apply to information collected by any third parties or through sites operated by them, including through applications or content (including advertisements) that redirect the user to the Site. We thank you for reading carefully the Charter concerning the treatment of your Data and we inform you that the navigation on our Site necessarily involves the acceptance of this Charter. If you do not agree to this Charter, we invite you to leave our Site. It is your responsibility to check that the Data communicated to Cordages GAUTIER are in conformity. If necessary, you have the possibility of correcting and updating it from your “My account” space.



Depending on the nature and purpose of your interaction with CORDAGES GAUTIER (creation of a user account, subscription to the Newsletter, completion of contact forms, as well as during any telephone exchanges) we are likely to collect the following Data:

Your e-mail address will be required if you wish to create a user account, communicate with us via the contact forms and/or receive our Newsletter
Data relating to your identity such as your name, first names, e-mail address, postal addresses and telephone numbers may be requested
Data relating to navigation: this is Data relating to the way in which you use the Site including: IP address, the browser used, the duration of navigation, the search history, the operating system used, the language and the pages viewed
Data about your visits to the Site, including traffic data, log files and other data or communication resources you use in accessing the Site
Data relating to orders: your postal address is necessary for the establishment of invoices. Similarly, your bank details, PayPal, or other financial partner must be filled in to proceed with the payment of your order
Data related to the use of social networks when you use their features.


Data can be collected in different ways on the Site. Data may be collected directly when you transfer it to us by means of the contact and user account creation forms, newsletter registration forms available on the Site and/or communicated when you contact us by telephone. When you contact us by these different means, a copy of your exchanges with CORDAGES GAUTIER, including e-mail addresses, may be made and archived. GAUTIER CORDAGES also collects certain data indirectly by means of cookies/trackers. We invite you to read our Cookie Charter, which is intended to help you better understand these technologies and the use we make of them on the Site and in the context of our services, applications and tools.


If you are an ordinary user, we collect your Data to :

Send you our Newsletter and/or personalized commercial offers if you have consented to it
Manage orders and execute the contract
Ensure the security and traceability of the site’s purchases
Send you information about your account (including purchase invoices, order history)
To manage your requests sent via the contact page
Allow you to leave a review of the products and/or the Site
Inform you of changes to the Site or our product and service offerings
To fulfill our rights and obligations under contracts with users and for any other legal purposes.
We may also use cookies or trackers:

To secure your browsing and to improve your user experience, including recognizing the username and password you have already provided so that you do not have to enter them on every page of the Site where they are required. Refusal of these will prevent you from placing an order on the Site (Unable to Identify).
To analyze traffic and data on the Site in order to measure the number of users of the Site, to make it easier to use and to ensure its ability to respond quickly to your requests.
Refusal to fill out the Site’s form(s) correctly may block access to certain pages, particularly those concerning the ordering of products or services.


Your Data is processed by CORDAGES GAUTIER staff and collaborators in charge of

The management of the Site (Orders and shipments)
The management of support, to answer all your questions
The management of invoicing.
Furthermore, within the framework of our activity, and for processing purposes, your Data may be communicated to subcontractors, service providers or other third parties, and in particular

Popular bank
Emailing service
Carriers (La Poste, Colissimo, …)
Accounting services
Tax services
Google Analytics
Each of these actors respects a commitment to confidentiality concerning the use and processing of personal data.

For the management of payment and in order to facilitate the experience of its users, CORDAGES GAUTIER offers the following means of payment to make purchases on the Site:

Online payment by bank card (Carte Bleue, Visa, Eurocard / Mastercard) managed by Systempay
Payment by bank transfer
Payment by check

CORDAGE GAUTIER has no access to your identifiers and credit card numbers. All transactions are secured using SSL encryption, guaranteeing both the identity of the payment organization and the confidentiality of the data.

All of the above-mentioned subcontractors, service providers, partners or other third parties are bound by contractual obligations to respect the confidentiality and protection of the Data and to process them only for the purposes for which we transmit them.

Your Data may be transferred to any purchaser or other successor in the event of a merger, divestiture, reorganization, dissolution or other sale or transfer of some or all of GAUTIER CORDAGE’s assets due to uncertainty or bankruptcy, liquidation or other processes in which GAUTIER CORDAGE’s User Data is one of the transferred assets.

Finally, we may also disclose your Data:

to comply with any mandate required by applicable law, including government and regulatory requests
if we believe that disclosure is necessary or required to protect the rights, property or safety of GAUTIER CORDAGES, its customers or other stakeholders.
This possible disclosure includes the exchange of information with other companies and organizations for the purpose of protecting against fraud and counterfeiting.

The Site may contain links to various sites and social network platforms managed on third party servers, by persons or organizations over which CORDAGES GAUTIER has no control. As a result, we cannot under any circumstances be held responsible for the way in which your Data is stored or used on the servers of these third parties. We advise you to take note of the charter applicable to the protection of personal data of each third-party website to which you will access via the Site in order to appreciate the way in which your Data will be used.


CORDAGES GAUTIER only keeps your Data for the time necessary for the purposes set out in Article 3. This retention period is not the same depending on the Data in question, the nature and purpose of the collection being likely to vary this period. Similarly, certain legal obligations impose a specific retention period.

When you subscribe to the Newsletter, we keep your e-mail address until you unsubscribe.

When you contact CORDAGES GAUTIER using the contact form or when you contact us by telephone, your data may be kept:

Up to one (1) year from the last contact if you do not have a customer account or an order placed on the Site.
Up to ten (10) years (legal duration) from the last order made on the Site, if this information concerns this order.
In all other cases, the retention period of the Data exchanged shall not exceed one (1) year.
With respect to your user account, all of your billing information is retained for ten (10) years from the date of purchase, even if you have made a request to deactivate your user account.

If you request deletion of Personal Data, your user account on the Site will be deactivated and anonymized, and then completely deleted after the aforementioned time periods from the day you made the request. Finally, with respect to Data collected by means of cookies or tracers, they will be kept for up to six (6) months for cookies or tracers measuring the audience and up to thirteen (13) months for the others. Beyond the above-mentioned retention periods, your Data will be anonymized to be kept exclusively for statistical purposes.


Your Data is stored on a secure server protected by a firewall and antivirus. We have implemented technical and organizational measures to ensure the security and confidentiality of your Data against accidental loss and against unauthorized access, use, modification and disclosure. However, due to the inherent characteristics of the Internet, it is impossible for us to guarantee the optimal security of information exchanges on this network. We strive to protect your Data, but we cannot guarantee the absolute security of information transmitted to the Site. You agree that you transmit your Data at your own risk. We cannot be held responsible for any breach of the privacy settings or security measures in place on the Site. As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep your user account password secret. Do not disclose it to any third party. Also, please be careful when disclosing information in the public areas of the Site, as these areas can be viewed by any user of the Site.


You can choose how the Data you provide to us is used:

You can browse the Site without providing any Data. In this case, you will not be able to use certain features of the Site and in particular, to make purchases (if you are a simple user) and/or downloads on the Site.
You can refuse to communicate your bank or PayPal details and/or your postal addresses. In this case, you will not be able to make purchases on the Site
You can decide to no longer receive the Newsletter and our personalized offers: in this case, simply log in to your user account on the Site or click on the link in the e-mail sent to you.
In any case, you can access your user account at any time to consult or update your Data and unsubscribe from our Newsletter if you were registered. In accordance with the provisions of the applicable regulations on the protection of personal data, in particular the European Regulation 2016/679 on the protection of Data (the “RGPD”) as well as the law of January 6, 1978 n°78-17 known as “Informatique et Libertés” and its amendments, you have a right of access and a right of rectification on your Data.

Moreover, subject to the conditions provided by the said regulation for the exercise of these rights, you benefit from :

A right to the deletion of your Data (except for accounting data which must be kept for 10 years as required by French law – article L123-22 of the Commercial Code)
A right to limit the processing of your Data
A right to object to the processing of your Data for legitimate reasons, in accordance with Article 21 of the RGPD
A right to portability of the Data you have provided (for automated processing based on consent or the performance of a contract)
The right to withdraw consent, where consent has been requested from you. Where the processing of your Data is carried out on the basis of your consent, you may withdraw it at any time.
However, you acknowledge that the processing carried out before the revocation of your consent remains perfectly valid. You also have the right to object, without any reason, to CORDAGE GAUTIER carrying out an analysis of your Data in order to share it for marketing purposes.

However, in accordance with Article 12.6 of the RGPD, in order to exercise these rights, CORDAGE GAUTIER, as the person responsible for this processing, reserves the right to ask you to prove your identity. We inform you that the data allowing us to justify your identity will be deleted once we have responded to your request. You can exert these rights by addressing an email in French to site(at) or at the following address

68000 COLMAR

We have a one month deadline to answer any request relating to the exercise of your rights. This delay can be prolonged of two months, because of the complexity or the too big number of requests.


The Data collected within the framework of the use of the Site are stored exclusively on a server located in Europe (FRANCE), hosted by the company Evolutive group.

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